Privacy Policy

Introduction

At Gati Cargo Packers and Movers (“we,” “our,” or “us”), your privacy is our top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (gaticargomovers.in) or use our moving, packing, and relocation services. By using our services, you consent to the practices described in this policy.

We are committed to protecting your personal data and being transparent about our practices. Whether you’re booking a house shifting, bike transportation, parcel moving, or international relocation, your trust matters to us.

Information We Collect

We collect different types of information to provide and improve our services:

How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Providing Services: To process your moving requests, schedule pickups and deliveries, and communicate updates about your shipment.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance before, during, and after your move.
• Improving Our Services: To analyze usage patterns, optimize our website, and enhance our moving and logistics operations.
• Marketing Communications: To send promotional offers, newsletters, and updates (only with your consent, and you can opt out anytime).
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Legal Basis for Processing (GDPR Compliance)

If you are a resident of the European Economic Area (EEA), we process your personal data under the following legal bases:

• Contract Performance: To fulfill our obligations under the moving service contract.
• Legitimate Interests: To improve our services, prevent fraud, and maintain security.
• Consent: For marketing communications and optional data collection (e.g., cookies).
• Legal Obligation: To comply with tax, regulatory, and legal requirements.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and performance
• Personalize content and advertisements
• Improve site functionality and security

You can control cookie preferences through your browser settings. However, disabling cookies may affect certain website features. For more information, see our Cookie Policy.

How We Share Your Information

We do not sell your personal information. We may share your data with trusted third parties only when necessary:

• Service Partners: Transport carriers, packing material suppliers, and storage facility partners involved in fulfilling your move.
• Payment Processors: Secure payment gateways to handle transactions (we never store your full payment details).
• Legal Authorities: When required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or asset sale (with prior notice to affected users).

All third-party partners are contractually obligated to protect your data and use it only for specified purposes.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for data transmission
• Secure servers with firewall protection
• Restricted access to personal data (only authorized personnel)
• Regular security audits and vulnerability assessments

While no method of transmission over the Internet is 100% secure, we strive to maintain the highest security standards.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including:

• For active customers: throughout the service period and up to 7 years afterward for legal/tax purposes.
• For inactive accounts: up to 3 years after last interaction, unless you request deletion.
• Analytical data: anonymized and retained longer for business insights.

You may request deletion of your data at any time (subject to legal obligations).

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data (subject to legal exceptions).
• Restriction: Request restriction of processing in certain circumstances.
• Portability: Request transfer of your data to another service provider.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: Withdraw previously given consent for marketing communications.

To exercise any of these rights, please contact us using the information in the “Contact Us” section below.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us, and we will promptly delete it.

Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways, social media platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

International Data Transfers

If you are using our services from outside India, your information may be transferred to and processed in India, where our servers are located. By using our services, you consent to such transfers. We ensure appropriate safeguards are in place to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically.

Grievance Redressal

In compliance with the Information Technology Act, 2000, and its rules, the Grievance Officer for data protection and privacy concerns is:

Mr. Rajesh Kumar
Grievance Officer
Gati Cargo Packers and Movers
Plot No 1341, Pataudi Rd, Saraswati Enclave, Kadipur Village, Sector 37, Gurugram, Haryana 122006
Email: privacy@gaticargomovers.in
Phone: +91 9588347315

Complaints will be acknowledged within 24 hours and resolved within 30 days.